Nurse Manager
Calibrate
OUR MISSION
Calibrate is on a mission to change the way the world treats weight. We’re defining a new category in metabolic health that mirrors what the research shows—that weight reflects our biology, not our willpower. Our program was designed by world leaders in obesity and nutrition science to improve metabolic health and drive long-term weight loss that’s impactful, realistic, and sustainable.
Obesity is America’s underlying pandemic and largest category of chronic disease, and Calibrate is closing the gap in care for 175mm adults in a $600bn market where we spend millions of dollars each year and do not lose millions of pounds.
To bring Calibrate to everyone who needs it, we’re building the first value-based model in obesity treatment, aligning incentives for patients, providers, payors, and pharmaceutical companies. We’ve built a suite of products that combine medication with our proprietary intensive lifestyle intervention to deliver results that last.Calibrate launched in 2020 direct-to-consumer and has since expanded into enterprise channels to increase access to effective obesity treatment.
Calibrate’s programs bring decades of clinical research directly to consumers, immersing members in a biweekly 1:1 coaching program and curriculum that educates and encourages them to build enduring healthy habits across the four areas essential to lasting metabolic health: food, sleep, exercise, and emotional health. A purpose-built app enables daily tracking of food, energy levels, weight, and bi-weekly goals and helps members interact with their Coaching and Medical teams, while a members’ group and events calendar create additional opportunities to engage with the Calibrate community.
KEY RESPONSIBILITIES
- Develop and manage Calibrate nursing team to support member outcomes, high-touch clinical program communications, and completion of appropriate nursing-scope tasks (eg. lab review, Rx renewals, message triaging)
- Manage a team of direct reports and deliver continuous support through routine touchpoints that address individuals’ career development, successes, and growth opportunities, approximately 40% of weekly hours will be dedicated to people management; address and/or advocate for general nursing team needs
- Consistently provide a world-class level of patient experience and clinical care through direct clinical care, allotting up to 20% of weekly hours on direct patient contact
- Approximately 40% of allotted hours will be devoted to specifically-assigned projects and ownerships working directly in conjunction with leadership, scope of which may include weekly staffing, queue management, workflow writing, cross-functional collaboration, data management, quality control, and more.
- Conduct QA for Calibrate nursing team; work with clinical leadership to support QA of Calibrate medical team
- Create care management workflows for patients throughout the program lifespan in coordination with cross-functional teams
- Develop clinical program liaison training to address clinical and programmatic questions for patients at all stages of their Calibrate journey
- Work with clinical leadership on cross-functional care coordination between clinical, coaching, pharmacy, and member experience teams
- Drive product solutions and optimizations to help propel our transition to a product-lead company
- Own, drive progress, and report on finite or continuous projects approved by and in conjunction with leadership
BACKGROUND & EXPERIENCE
- Bachelor of Science Degree in Nursing (BSN) graduate or higher of an accredited school of nursing
- Current state license(s) in the state(s) practicing
- At least five years of direct clinical experience, digital health experience preferred
- A minimum of 3 years people management experience
- Leadership in startup or innovative health practice preferred
- Primary/preventative care, acute care, or emergency medicine experience
- Demonstrated excellence in leadership and clinical operations roles. Exceptional written/verbal communication skills and virtual “bedside” manner
- Multiple active, unrestricted licenses preferred, but license in any current Calibrate state acceptable. Must be willing and able to become broadly licensed
Ideal Qualities:
- Experience leading and developing clinical teams
- Experience with project management and strong organizational skills; preferably involving cross-functional teams
- Organized, solutions-oriented, self-starter
- Excellent communicator with a customer service mentality
- Creative problem-solving skills that can be leveraged to empower others and drive member outcomes
- Excited to build and deliver a new model for achieving lasting weight health
- Adaptable and flexible, but always puts the patient first
- Excellent at forging successful and respectful relationships within a team and across the organization
- Quick learner, comfortable using a variety of applications and software
- Natural driver of team culture
The salary range for this role is $115,000-125,000.
BENEFITS
At Calibrate, we’re committed to our vision of putting our members and our teammates in control of their health. Some of our benefits for 2024 include:
- Competitive salary with opportunity for equity in an early stage, high growth business
- Generous paid time off, including an all-company holiday over Thanksgiving week
- Calibrate-funded health benefits (medical, dental, vision) - starting at zero cost to you
- Calibrate-paid disability and basic life insurance to give you peace of mind during unforeseen events
- Therapy on your time with free access to Headspace and HeadspaceCare
- An employee assistance program through Guardian to provide counseling across a range of personal topics
- Remote-first team
- Competitive Paid Parental Leave for parents
OUR VALUES
We’re in it together: We have an audacious mission, and we’re building a lot of things for the first time — from the first DTC pharma business within the healthcare ecosystem to the data infrastructure for providing real-world evidence in the largest category of chronic disease. It takes superpowers to build something simple and intuitive within the complex healthcare market, so we identify and work as a team from our individual points of strength. Not everyone has to be good at everything, but we know that when we harness what we’re each great at, we’re unstoppable.
Small wins create big wins: We ground every experience in optimism, recognizing and celebrating successes along the way. We break projects down into smaller components. And we focus on where we have momentum. We always plan for larger goals with the knowledge that our plans will evolve as we achieve smaller milestones.
You’re in control: We don’t let location stand in the way of the best talent — and from coaches to engineers, we are a remote-first team. Our business is multi-faceted, so each Calibrater is hired to be an expert in their piece of it — in control of their own initiatives, in control of their own impact, and in control of driving their own (real) results.
Real results matter: We’re obsessed with outcomes because when our members win, we win, and the data proves that we’ve built the best metabolic health program on the market. We’re purposeful, optimistic, and relentlessly confident that we can solve the biggest medical issue of the 21st century.
Calibrate is proud to be an equal opportunity workplace, providing equal employment and advancement opportunities to all team members. To achieve our mission of changing the way the world treats weight, we are building an environment where every Calibrater can thrive, feel a sense of belonging, and do the best work of their careers. We value diversity and recruit, hire, and promote individuals solely based on talent, qualifications, competence, and merit. We evaluate candidates without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics as required by law and as a matter of our company values.
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