Senior Human Resources Manager

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

What does a successful Senior Human Resources Manager do at Fiserv?

In this role, you will collaborate with business leaders to develop and implement a people strategy that enables success within your client groups. You will deliver a full spectrum of both strategic programs and tactical HR support to the organization including: Organizational design, educating clients on employee relations, performance management, career development and advising on various management issues. You will utilize your HR domain expertise, effective communication, strong analytical skills, and teamwork to achieve outstanding business results.

What you will do:

• Coach and counsel leaders to optimize their human capital via employee engagement, and effectiveness, employee relations, change management, learning & development, and performance management efforts.
• Initiate workforce analysis and organization design activities with business leaders to ensure structure and staffing are proactively managed to meet short and long-term business goals and desired retention is achieved.
• Ensure change management activities within the business are managed in a timely, professional, and lawful manner and that communications regarding change are clear, concise, and consistent.
• Serve as liaison to managers, associates, and various levels of senior management to provide answers to complex questions regarding policy and procedure interpretation, utilizing general knowledge of HR disciplines and ensuring compliance with federal, state, and local employment laws and statutes.
• Utilize data to develop and drive people strategies. Track and report staffing, retention, attrition, and other data to management; recommend programs and/or enhancements as appropriate.
• Ensure core HR processes (e.g., performance, talent reviews, compensation, talent acquisition, etc.) are clearly communicated and understood by managers and associates within assigned client groups.
• Proactively identify and address HR challenges and opportunities, which may affect the execution of business plans.

What you will need to have:

• 7+ years Human Resources experience in talent management, employee relations, performance management coaching and change management
• Experience in hiring talent, building succession pipelines, assessing and (re)designing org structures, and working with Managers to identify develop opportunities for their talent.
• Knowledge of local, state, and federal laws governing employment issues.
• Data analysis that impacts the business; productivity improvements, conduct needs assessment and deliver results that positively impact business operations.
• Advanced proficiency of Excel and other Microsoft Office suite applications
• Bachelor's degree in Human Resources Management, Business Administration, or a related field

What would be great to have:

• PHR/SPHR Certification or SHRM-CP/SHRM-SCP
• Experience in Workday

Important info about this role:

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding
• Ability to travel up to 10%
• In order to be considered, you must be legally authorized to work in the U.S. without need for sponsorship now or in the future.

Perks at work:

• We’re #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.
• Maintain a healthy work-life balance with paid holidays, generous time off policies, including Unlimited Recharge & Refuel for qualifying associates, and free counseling through our EAP.
• Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.
• Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
• Prioritize your health with a variety of medical, dental, vision, life and disability insurance options and a range of well-being resources through our Fuel Your Life program.
• Advance your career with training, development, certification, and internal mobility opportunities.
• Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.

#LI-VA1

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.