Operations Manager

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

What does a successful Operations Manager do?

At Fiserv, an Operations Manager is pivotal in managing relationships with MasterCard, Visa, and STAR Access for Payment Acceptance. You will leverage your management skills and industry expertise to drive project success, ensure compliance with Card Brand requirements, and support Fiserv’s business lines. Collaborating with diverse teams, you will play a crucial role in updating our systems and achieving sponsorship project objectives, ensuring smooth operations in a dynamic and fast-paced environment.

What you will do:

• Liaise directly with MasterCard, Visa, and STAR Access, acting as the subject matter expert for these Card Brands.
• Partner with internal and external stakeholders to set up, add, update, or remove Acquiring Bank/Sponsorship structures.
• Contribute to Fiserv projects by updating systems based on specific requirements and team guidance.
• Assist with or manage projects from initial requirements and Business Case to successful launch, including detailing, organizing, and controlling the project.
• Develop and execute effective communication plans for smooth project progression.
• Adapt to a diversified and changing environment while prioritizing tasks and long-range and short-range planning.
• Supervise staff positions as needed in the future.
• Perform other duties as assigned.

What you will need to have:

• 4+ years of experience in operations management within the financial services industry.
• 3+ years of experience managing projects, from requirements gathering through to launch, including using project management tools such as MS Project or similar.
• 2+ years of experience working with MasterCard, Visa, and/or STAR Access.
• 3+ years of experience in setting up and managing Acquiring Bank/Sponsorship structures.
• Bachelor’s degree in Business Administration, Finance, or a related field, and/or equivalent military experience.

What would be great to have:

• 7+ years of experience in operations management in a highly diversified and complex environment.
• 6+ years of experience in compliance and regulatory requirements related to payment acceptance and Card Brands.
• Certified Payment Professional (CPP) or relevant industry certification.
• 6+ years of experience in developing and executing communication plans.
• Advanced proficiency in project management software tools.

Perks at Work:

• Competitive base salary and performance-based bonuses.
• Comprehensive health, dental, and vision plans.
• Work travel and per diem budgets.
• 401(k) with company match and Employee Stock Purchase Plan.
• Paid parental leave and generous time-off programs.
• Holistic wellness initiatives and mental health resources.
• Employee resource groups for community and support.
• Opportunities for career growth and ongoing professional development.
• Work with a passionate team making a real impact in the hospitality industry.

Important information about this role:

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
• In order to be considered, you must be legally authorized to work in the U.S. without need for sponsorship, now or in the future.
• This is a full-time, direct-hire position, and no contract options for unsolicited agency submissions will be considered.
• All offers of employment are contingent on standard background checks. Fiserv and certain of its affiliated companies are federal, state, and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.

Salary Range:

These pay ranges apply to employees in Maryland. Pay ranges for employees in other states may differ. Certain Positions are Commissions eligible.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.