Fraud Project Portfolio Manager

What does a successful Fraud Project Portfolio Manager do at Fiserv?

The Portfolio Manager position is responsible for overseeing and tracking issuing fraud projects across multiple platforms. This role is vital to ensuring that product owners can effectively progress their projects through key milestonesto deliver best-in-class card fraud solutions.

What you will do:

• Manage a portfolio of 100+issuing fraud projects, ensuring all projects progress through defined milestones across multiple platforms.

• Organize and track strategic programs, providing leadership and focus to facilitate successful outcomes.

• Proactively identify and analyze project blockers that may impede progress, collaborating with relevant teams to develop and implement effective solutions to overcome these obstacles.

• Serve as a primary point of contact for product owners, assisting them in navigating challenges and obstacles encountered during project execution

• Develop a comprehensive understanding of ongoing initiatives and their interconnections, providing insights that guide strategic decisions.

• Generate executive reports that track the status of projects by stage, and develop relevant Key Performance Indicators (KPIs) to measure success.

• Actively engage project requestors to supply detailed and accurate information in their Clarity requests to ensure data quality.

• Identify impacted teams and facilitate sizing discussions for expedient project progression.

• Offer elevated support and focusfor projects facing significant challenges or that have notable business impact, driving continuous progression and timely issue resolution.

• Develop and establish best practices and templates for the product team to enhance operational efficiency and streamline project processes.

What you will need to have:

• A bachelor's degree or equivalent work experience, with a focus on project management, portfolio management, or related fields.

• 3+ years' experience in managing portfolios of projects

What would be great to have:

• Strong analytical and organizational skills, with the ability to track multiple projects simultaneously and report on progress effectively.

• Excellent verbal and written communication skills, with the capacity to convey complex concepts clearly to diverse audiences, including executive stakeholders.

• A proactive approach to problem-solving, with the ability to identify priorities and expedite solutions collaboratively.

• Proficiency in Microsoft Office tools

Perks at Work:

• Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.

• Maintain a healthy work-life balance with paid holidays, generous time off policies, including Recharge & Refuel time for qualifying associates, and free counseling through our EAP.

• Prioritize your health with a variety of medical, dental, vision, life and disability insurance options and a range of well-being resources through our Fuel Your Life program.

• Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.

• Advance your career with training, development, certification, and internal mobility opportunities.

• Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.

Important information about this role

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and lead to stronger productivity.

• In order to be considered, you must be legally authorized to work in the U.S. without need for sponsorship, now or in the future.

• This is a full-time, direct-hire position, and no contract options or unsolicited agency submissions will be considered.

• All offers of employment are contingent on standard background checks.

• Fiserv and certain of its affiliated companies are federal, state, and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.