Requisition ID R-10360555 Date posted 06/02/2025 End Date 06/17/2025 City Berkeley Heights State/Region New Jersey Country United States Location Type Onsite

Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Business Process Analysis – Advisor I

Business Process Analysis – Advisor I

What does a successful Business Process Analysis – Advisor I do? As a Business Process Analysis – Advisor I at Fiserv, you will utilize your extensive client operations experience to evaluate, design, develop, and maintain solutions that create efficient and effective business operations processes. You will be a team player, executing standard operating procedures while adapting to changing business demands. This role involves resolving complex process issues and continuously seeking opportunities to refine and improve procedures.

What you will do:

• Own every aspect of client contract execution via DocuSign.
• Maintain data integrity of Salesforce by updating and maintaining client information.
• Perform regular audits of data within Salesforce and execute plans to ensure data cleanliness.
• Assess business needs and build business cases for operations improvement and/or expansion.
• Create and maintain pricing proposals.
• Identify recommendations to improve existing business processes and team productivity, and review with other departments to ensure alignment.
• Maintain and update Procedures Documents as needed.
• Assist with periodic research or analysis to support business goals.
• Create documentation and maintain SOPs for responsibilities performed as primary roles.

What you will need to have:

• 8+ years of experience in client operations, including Salesforce administration (creating reports, creating opportunities, account maintenance, understanding of standard objects and their relationships).
• 8+ years of experience with data and reporting tools, including advanced Excel skills (VLOOKUP, INDEX MATCH, PivotTables, SUMIFS, COUNTIFS, etc.).
• 8+ years of experience working with sales and sales leadership with a service-oriented approach.
• Bachelor's degree in business or related field, and/or equivalent military experience.
• 8+ years of experience in client relationship management and familiarity with process-driven system requirements.

What would be great to have:

• Proficiency in client operations technologies, such as DocuSign, Microsoft Power BI, and other contract management technologies.
• Salesforce administration certification.
• Experience with Power Query, Power Automate, M Language, SQL, database design and analysis, Snowflake, SAP.

Salary Range

$96,200.00 - $164,900.00

These pay ranges apply to employees in New Jersey, New York and California. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

For incentive eligible associates, the successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Company’s sole discretion.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

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