IT Manager (Level 2 Transmissions)

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Job Title

What does a successful IT Manager (Level 2 Transmissions) do at Fiserv?
You will manage a 24x7, Level 2 transmissions team accountable for builds, changes, testing, client support and on-call monitoring. The transmissions team works in multiple environments to include, mainframes, Sterling File Gateway and ServiceNow. You will promote a positive environment focused on growth and development of the staff and ensure critical service deliveries are met. IT managers need to have a combination of technical and business skills, as well as strong people management skills. They should be analytical, detail-oriented, and decisive.

What you will do:

• Focus on team building: set yearly goals and direction for associates, conduct performance assessments, and coordinate daily workload
• Manage a diverse level 2 team responsible to support file transmissions globally, focus on people management, incident management and team building
• Provide effective reporting to director and senior leadership
• The ability to communicate technical concepts to non-technical employees and clients
• Manage a global team and apply knowledge to coach and mentor team members as required
• Lead and drive severity 1, 2 and 3 incident calls; participate in root cause analysis and problem resolution
• Take responsibility for best practices and ensure all SOPs are in place, defined and adhered to by staff
• Manage a team of close to 20 employees at multiple datacenter locations and collaborate with offshore teams

What you will need to have:

• 6+ years of experience in leadership in an enterprise datacenter environment
• 5+ years of experience using ticketing systems such as ServiceNow
• 3-5 years of experience in Mainframe Operations: TSO, CA7, Control M, JCL
• Bachelor’s degree in a related field or an equivalent combination of education, military, and work experience

What would be great to have:

• Experience with transmissions: Connect Direct/NDM and SFG
• Thorough understanding of the ITIL model: Incident Management, Change Management and Problem Management

Important info about this role:

• Occasional travel of up to 10% may be required.
• Must be willing to work flexible hours, including nights, weekends, and holidays, as needed to support 24/7 data center operations.
• All offers of employment are contingent on standard background checks. Fiserv and certain of its affiliated companies are federal, state and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, New York, Nevada, Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

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