Cornerstone OnDemand Manager

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Job Title

What Does a Great Cornerstone OnDemand Operations Manager do at Fiserv?

The Cornerstone OnDemand Operations Manager at Fiserv leads the operations and a team of four administrators (registrars) for Fiserv's Financial Institutions Group clients using the Cornerstone OnDemand LMS. This role is pivotal in managing daily operations, including system maintenance, client communications, training configuration, event scheduling, and reporting on key LMS metrics.

What you will do:

• Ensure exceptional client experiences aligning with the department's customer experience strategy.
• Provide first-level LMS support to clients, coordinating timely communication regarding training opportunities, and maintaining student records.
• Oversee billing reporting and collaborate with training managers and the billing department to ensure accurate client billing.
• Enhance Cornerstone OnDemand and registrar team operations and supervise day-to-day functions of the Registrar team.
• Compile and create reports from the LMS system, develop learning paths for clients, and identify operational improvements to enhance client experience quality.
• Collaborate with Fiserv University leadership to improve learning operations and align team goals with the business unit’s mission.
• Foster relationships with peers inside and outside Fiserv University to align departmental strategies and operations.
• Manage team performance, set team goals, conduct performance reviews, and recruit, orient, and train team members.

What You Will Need To Have:

• Bachelor’s degree in Business Administration, Education, Banking, or related field, or equivalent experience.
• Proven experience with Cornerstone or other enterprise learning management systems.
• Excellent communication and customer service skills.
• Strong organizational and problem-solving capabilities.
• Proficiency in the MS Office Suite and intermediate to advanced skills in Excel; experience with Power BI is a plus.

What Would Be Great To Have:

• Five or more years of functional, technical, consulting, or project leadership experience.
• Personnel development planning and execution skills.
• Strategic planning and implementation abilities.
• Business acumen and project/financial management skills.
• Strong relationship-building skills with a collaborative approach across divisions and functions.

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, New York, Nevada, Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

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