Senior Content Designer

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Job Title

What does a success Content Product Designer do at Fiserv?

Clover, a Fiserv company is looking for an experienced Content Product Designer to ensure that Clover’s products speak simply and understandably to our merchants and their customers. In this role, you’ll create strong relationships with our merchants by defining the narratives and language that defines how Clover products are represented, so they feel confident and empowered to run their businesses.

What you’ll do:

• Own content design from strategy to execution across projects, and develop content strategy focused on transactions between merchants and their customers

• Uphold Clover’s design principles, with brand voice and tone fidelity throughout transactional experiences

• Collaborate with other design teams, product stakeholders, marketing efforts to ensure content and voice consistency throughout the entire merchant and customer lifecycle

• Partner with product designers, UX researchers, and product managers to define and design end-to-end experiences

• As a part of the overall Content Design community, contribute to elevating the practice of Content Design, mentor and inspire fellow team members to become better Content Designers

What you need to have:

• 5+ years of industry experience working on digital products in an applicable role (eg Content Strategist, Content Designer, UX Writer, Information Architect)

• Confidence in collaborating with stakeholders to implement content strategy as a part of product definition and requirements

• Proficiency in connecting design principles, brand voice and tone, and product narratives, including detailed copy on product interface

• Deep knowledge of Information Architecture development, considering overall user experience, hierarchy, and organization throughout

• Experience iterating design based on research, stakeholder feedback, and metrics

• A solid understanding of Product Design processes and best practices

• Able to work independently, proactively seeking information to inform design decisions

• Portfolio of case studies ready to share, including writing samples and style guidelines

Nice to have:

• Bachelor’s degree in an applicable discipline

• Experience working with payment or retail technology or consumer applications

Salary Range

These pay ranges apply to employees in New York and California. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

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Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

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