Client Technical Support Specialist

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

What does a successful Client Technical Support Specialist do at Fiserv?

As a Client Technical Support Specialist, you will work in a dynamic, customer service-oriented environment, supporting Financial Institutions with our leading-edge products. You will respond to customer inquiries, research solutions, and solve problems for our clients, helping them fully leverage our best-in-class technology and identifying opportunities for technology enhancements and process improvement.

What you will do:

• Provide client support, including guidance on system and application procedures.
• Understand and manage client expectations to ensure critical priorities and high-impact items are addressed promptly and professionally.
• Log, track, and handle all incoming and outgoing client calls, maintaining current notes and ensuring timely resolution of issues.
• Analyze issues received from clients and stage test scenarios in test environments, potentially using SQL or Logic, while accurately documenting steps as reported by clients.
• Communicate progress and potential problems to the manager for awareness and resolution and collaborate extensively with internal groups to resolve client issues, contributing to team effectiveness.
• Participate in late-night support rotations and provide after-hours on-call support as required, ensuring superior client support through excellent written and verbal communication, responsive follow-through, and advocacy for client issues within internal groups.

What you will need to have:

• Bachelor’s Degree and/or equivalent military experience accompanied by a High School Diploma/GED.
• 2+ years of experience in the financial industry, preferably in Banking or the Credit Union industry.
• 2+ years of experience in a client-facing role, preferably over the phone and written.

What would be great to have:

• Experience with card processing in the financial industry.
• Experience with DNA and/or other Fiserv products.
• Prior knowledge in ATM, Debit, Loans or Deposits in the banking industry.
• Proficiency in Microsoft SQL Server.

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, New York, Nevada, Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.