Technical Product Specialist

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

What does a successful Technical Product Specialist do at Fiserv?

You will play a meaningful role in supporting Fiserv’s Merchant Solutions gateway products, which includes global platforms like Commerce Hub. You will work closely with clients, both internal channel partners and external clients. You will troubleshoot, configure, and resolve inquiries from clients regarding technical issues, processing environment, software applications, and system configurations.

What you will do:

• Serve as principal point of contact for both external and internal customers regarding training, application queries and issues.
• Perform research and problem diagnostics to determine resolutions to reported problems.
• Escalate issues to other support teams when necessary.
• Provide timely and effective responses to client inquiries related to platforms and services.
• Participate in User Acceptance Testing and product documentation review.
• Provide client input to Product Managers, Business Analysts and Programmers regarding product features and enhancements.
• Share knowledge and collaboration by developing content and documentation for distribution to other team members, managers and clients.

What you will need to have:

• High School graduate/GED
• 1 year of experience in Application Support or Client Implementation position.
• Basic knowledge of web architectures and API integrations.

What would be great to have:

• Associate's degree in computer science, management information systems, or business analysis.
• Knowledge of the payments industry.
• Exposure or experience in Payment Processing.
• Experience in Payments or Merchant eCommerce processing.
• Exposure to financial services client system integrations, operations, or client support experience.

Applicants must be authorized to work for any employer in the US. We are unable to provide employer sponsorship or take over sponsorship of any employer sponsored visa at this time.

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, New York, Nevada, Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.