Advisor, Infrastructure Engineering

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

What does a successful Application Support- Tech Lead do?

As an experienced member of our Deposit Solutions FDS data center team, you will be responsible for effective management of activities like incident management, execution and validation of changes, supporting client systems, patching, validation and deployment of releases. You will collaborate with cross-functional teams to implement automation and continuous improvement processes to enhance efficiency and reduce downtime. The ideal candidate will have a strong background in supporting File transmissions tools- Automate, Moveit, Connect Direct, Windows servers, Dynatrace, Ansible, YAML, Harness, Splunk and ASM.

What you will do:

• Strong Hands-on experience on supporting issues related to Windows 2012, 2019

• Experience with scripting languages and techniques used in file delivery applications

• Ability to analyze automation scripts to determine failure and a path to resolution

• Experience operating in a trouble-shooting environment with tight SLAs

• BFSI/Banking domain knowledge is desirable

• Ability to make decisions without management oversight to resolve client issues

• Change management experience and familiarity with a change management tool

• Experience to handle telephonic calls with both internal/external clients to resolve problems

• Investigate production issues, respond based on production defect severity SLAs.

• Manage and respond to users on timely manner.

• Log incident ticket for production issues and user queries

• Follow up on defect and incident closure and meet incident closure KPI.

• Make sure system availability as per respective agreed SLA.

• Ensure daily start of day (SOD) and end of day (EOD) execution for supported applications complete successfully.

• Knowledge with 3rd party monitoring tools like Splunk, Dynatrace, Moogsoft.

• Ensure application incident & task documentation is properly updated for each production release.

• Enthusiastic, hardworking, proactive and goal-oriented, with excellent communication and presentation skills, demonstrated professionalism and attention to detail.

• Proven ability to work and resolve production incidents under strict time constraints and provide workarounds

• Deploying releases, configuring, and maintaining Windows operating system

• Managing user accounts, groups, and permissions.

What you will need to have:

• Bachelor’s degree preferably in Computer Science, Electrical/Computer Engineering, or related field

• Overall, 11-14 years of experience.

• Experience working with on supporting issues related to Windows 2012, 2019

• Experience working on monitoring tools like Splunk, Dynatrace, Moogsoft.

• Experience with Modern scripting language like Python

• Strong background in supporting File transmissions tools- Automate, Moveit, Connect Direct

• Documents problems and corrective procedures. Ability to recommend and implement process improvements.

• Having exposure to Python scripting would be added benefit for automation.

• Flexible to work in shift or weekend on business demand.

• Good interpersonal skills & team player

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.