QA Tools Administrator

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

What does a successful QA Tools Administrator do at Fiserv?

You will be a QA Tools Administrator that will monitor and maintain the efficiency of our software applications (both on-prem and vendor hosted). You will collaborate with our software engineering team & vendors, working with Offshore colleagues and performing successful updates/upgrades at the application UI and server levels. You will also provide IT support, training, and best practice documentation to our clients.

What you will do:

• Provide software application support for QA applications (Tricentis qTest, Sauce Labs as well as our internal metrics database system)
• Perform analyses on software application functionality and suggest improvements, including routine maintenance practices
• Ensure effective front-end and back-end functionality of applications
• Consult with the vendor and clients to improve application performance
• Manage compliance and patch updates, disaster recovery plans and vulnerability remediation across environments to ensure continued and synchronized functionality
• Establish the root causes of application errors, and escalate serious concerns to management
• Keep a record of configuration changes and schedule application updates and document processes and monitor application performance metrics
• Provide reporting and metrics support pertaining to applications (i.e., license and usage reports, application usage governance, testing dashboards)

What you will need to have:

• 6+ years’ experience as an application support administrator
• 3+ years’ experience managing application upgrades, document configuration changes, maintain security requirements and monitor performance
• 3+ years’ experience providing front-end support to internal departments and web-based clients
• 2+ years’ experience in determining the causes of application errors and repairing them.
• Bachelor’s degree in data science, Computer Science, Engineering, Mathematics or an equivalent combination of education, work, or military experience

What would be great to have:

• 2+ years’ experience in Microsoft Power BI, PowerApps, Power Automate applications, and their backend functions (Power BI gateway, dataflows, API data extract)
• 1 year experience in Jira application as a user

#LI-RM1

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, New York, Nevada, Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.