Tech Lead, Application Support

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

What does a successful Application Support – Specialist/Tech Lead - do?

The role involves deploying, upgrading, and migrating critical applications, along with providing technical support for flagship products. Key responsibilities include - Incident Management, System Monitoring, Issue Resolution and Troubleshooting, Maintenance and Documentation

What will you do:

• Deployment/Upgrade/Migration: Doing deployment/upgrade/Migration of critical application and providing technical support for flagship application/products, diagnosing and resolving issues promptly.
• Incident Management: Manage and resolve incidents related to the applications developed in .Net & Java, ensuring timely resolution and communication with stakeholders
• System Monitoring: Monitor application performance and system health to ensure optimal functionality. Working on Monitoring the application, Changes, deployments and Incidents.
• Issue Resolution: Troubleshoot and resolve application issues, collaborating with development teams as needed.
• Maintenance: Perform regular maintenance tasks, including post patching validations, certificate renewals.
• Documentation: Create and maintain documentation for troubleshooting procedures and system configurations.
• Collaboration: Work closely with other IT professionals to improve application performance and implement system enhancements.

What you will need to have:

• Experience developing and/or supporting n-tier architecture, large-scale multi-tier web applications and environments and strong troubleshooting and debugging skills at all tiers
• Solid application development and troubleshooting on .NET Framework using C#, ASP.NET, Java and other web technologies and knowledge of Webservices like SOAP and REST
• Experience with Service Now for Incident, Case, Problem and Change Management
• Experience with cloud technologies like AWS, Azure, PCF and exposure to use of other Microsoft windows Diagnostic tools and applications.
• Knowledge of Microsoft Windows operating system (Windows 2003/ 2008/2012), Linux OS, IIS web server applications and familiarity or knowledge of common networking practices, and client/server applications.
• Ability to communicate effectively with team and other internal stakeholders and to work under pressure to complete tasks on schedule and with high quality.
• Flexibility to work non-standard hours as part of 15X7 team and weekends

What would be great to have:

• Knowledge on ServiceNow, Splunk, DynaTrace, Extrahop, SiteScope and Automation tools.
• Splunk User certification, Azure / cloud certifications

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.