Advisor, Product Management

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Job Posting Title : Advisor, Product Management (Product Owner/Business Analyst)

What would a Successful Product Owner/Business Analyst do at Fiserv?

We are seeking a highly skilled Senior Business Analyst who will also take on the role of Agile Product Owner to support the development of our Credit Card Issuing Collection System. This individual will play a crucial role in understanding business needs, gathering requirements, and ensuring that our Agile teams deliver high-quality products that meet those needs. The successful candidate will have strong analytical skills and experience in financial services, particularly in credit card processing, collections, and delinquent account management.

What you will need to have:

• Maintain a deep understanding of delinquent account processing workflows, including but not limited to hardship, bankruptcy, and deceased accounts, to ensure comprehensive feature development.
• Analyze data and system functionality to provide insights that drive improvements in the collection process, specifically focused on delinquent account handling.
• Collaborate with stakeholders to gather, analyze, and document business requirements for the Credit Card Issuing Collection System.
• Act as the Agile Product Owner, managing the product backlog, prioritizing features, and ensuring alignment with business objectives.
• Work closely with cross-functional teams, including development, design, and quality assurance, to deliver high-quality software solutions.
• Facilitate Agile ceremonies, including sprint planning, daily stand-ups, and retrospectives, ensuring effective communication among team members.
• Define user stories and acceptance criteria to support development efforts, ensuring that requirements are clear and actionable.
• Collaborate with stakeholders to identify opportunities for optimizing collection workflows and enhancing the customer experience.
• Act as a liaison between business stakeholders and technical teams, translating complex requirements into technical specifications.

Bonus Points if You Have

• Prior experience in Cards or Payments Domain

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.