Platform Engineer Manager

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

What does a successful Platform Engineering Manager (DevOps) do?

A successful Engineering Manager in Platform Engineering (DevOps) leads a team responsible for ensuring the reliability and performance of Clover’s cloud platform. They collaborate closely with various stakeholders to establish a clear mission and drive the delivery of high-quality features that enhance the user experience. This role also emphasizes mentoring team members, fostering their professional growth, and nurturing a positive work environment. Ultimately, the Engineering Manager champions innovation while maintaining a strong focus on customer-centric solutions.

What you will do:

• Deliver the concept and mission around Infrastructure, DevOps, and Site Reliability in collaboration with Clover stakeholders.
• Lead a team of engineers to success in executing the mission and manage their deliverables and career growth through outstanding mentoring and coaching.
• Be responsible for the end-to-end delivery of features to the Clover product and platform.
• Work with a geographically distributed leadership team to build truly world-class, customer-centric solutions.
• Ensure that we in Clover are keeping pace with technology that balances delivering solutions efficiently and creating a technically challenging and fun development environment.
• Work cross-functionally with Product Management, Design, Quality, Operations, and Customer Support.
• Help define roadmaps and schedules.
• Ensure a high level of technical quality by driving architectural decisions and leading code reviews with your team.
• Work closely with the recruitment organization to hire your team of engineers as your team scales.

What you will need to have:

• 10+ years of work experience, including 4 or more years managing teams of highly technical engineers.
• Strong technical background ideally with hands-on experience as a DevOps or technical lead.
• Skilled in both the art and science of benchmark creation, measurement, and modeling of system behavior under load.
• Strong understanding of Cloud platform-based services, Kubernetes (K8s), CloudSQL, and DevOps principles.
• Knowledge and experience of distributed systems architecture, including microservices.
• Strong verbal and written communication skills.
• Ability to work effectively and collaboratively with cross-functional teams to deliver customer-facing products.
• Passion for coaching and mentoring to help individuals grow professionally and technically.
• Customer empathy: Strive to provide a great product experience and look for new opportunities to enhance our products or services.
• Empathy for people: You are willing to sit down and help people improve while maintaining a positive and fun work environment.
• Empowerment: You empower your team to take responsibility and make good decisions.

What would be great to have:

• Degree/Diploma in Computer Science, Computer Engineering, or a relevant field.
• Proven track record of managing teams.
• Domain expertise with payments, Point of Sale (POS), or small business software is a plus.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence.

Our commitment to Diversity and Inclusion:

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Warning about fake job posts:

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