Account Manager

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

What does a successful Bilingual (fluent Spanish/English) Account Manager do? The Bilingual Account Manager leads the Fiserv business relationship for a premier client’s Latin America, Mexico, and other assigned lines of business from a consultative and operational perspective. As the primary contact point, the Account Manager serves as an operational point of escalation when appropriate. Clients will leverage your partnership for resolving concerns while continually illustrating the value of the Fiserv partnership by providing measurement data such as program performance updates. Your role involves developing a deep understanding of client goals and objectives to help them succeed and meet assigned add-on sales, renewal, and customer satisfaction goals.

What you will do:

• Serves as primary point of contact and information resource to clients, sales support, marketing, and management regarding ongoing operations
• Carries out day to day maintenance of daily operations for assigned client portfolio
• Retain customers through proactive contacts, thorough follow-up on outstanding issues, and professional contract negotiations
• Maintain industry and product knowledge, an understanding of customers’ needs and concerns while continuously promoting a positive company image
• Under limited direction, meets or exceeds corporate goals regarding revenue, profit, and customer satisfaction

What you will need to have:

• 6+ knowledge of business and operations in the financial services/technology industry.
• 2+ Years of business experience
• Bilingual – Must speak fluent Spanish and English.
• Bachelor’s degree or a combination of work, education, and military experience.

What would be great to have:

• Excellent interpersonal skills, including written and verbal communications and group presentation skills.
• Ability to organize activities and handle multiple projects simultaneously, effectively and with timely follow-up on each.
• Ability to influence at multiple levels internally and externally to accomplish business goals
• Proficiency in working with Microsoft tools: Word, Excel, PowerPoint and Outlook.
• Additional special training in finance or banking is highly desirable.
• Knowledge of Fiserv systems and the Gift Card industry.

Important info about this role:

• We’re better together. This role is fully on-site.
• Ability to travel up to 10% of the time.
• To be considered, you must be legally authorized to work in the U.S. without need for sponsorship now or in the future.
• This is a full-time, direct-hire position, and no contract options for unsolicited agency submissions will be considered.

Perks at Work:

• We’re #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.
• Maintain a healthy work-life balance with paid holidays, generous time off policies, including Recharge & Refuel time for qualifying associates, and free counseling through our EAP.
• Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.
• Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
• Prioritize your health with a variety of medical, dental, vision, life and disability insurance options and a range of well-being resources through our Fuel Your Life program.
• Advance your career with training, development, certification, and internal mobility opportunities.
• Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, New York, Nevada, Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence.

Our commitment to Diversity and Inclusion:

Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI’s Internet Crime Complaint Center.