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Sr. Manager, Marketing Operations



Marketing & Communications, Operations
New York, NY, USA
Posted on Saturday, January 13, 2024

Sr. Manager, Marketing Operations

New York, New York; Berkeley Heights, New Jersey
Req ID: R-10313973

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Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Sr. Manager, Marketing Operations

About BentoBox & Our Mission

The BentoBox Marketing and Commerce Platform delivers a seamless guest experience dedicated to accelerating growth and helping restaurants thrive. BentoBox empowers modern restaurants to build their online presence, diversify revenue, engage with diners, and increase operational efficiency. To do so, the platform includes products such as websites, ordering (online ordering, pre-order & catering, gift cards, merchandise, tickets), events management, and marketing tools.

Over 14,000 restaurants worldwide rely on BentoBox as their digital front door. BentoBox is trusted and loved by hospitality groups such as José Andrés’s ThinkFoodGroup and Danny Meyer’s Union Square Hospitality Group and independent restaurants including Emmy Squared, Suerte, and The Meatball Shop.

BentoBox is proud to be a part of Restaurant Solutions, a division of Fiserv - a leading global provider of payments and financial services technology that enables 200,000 restaurants to deliver differentiating experiences.

About the Role:

The Sr. Manager of Marketing Operations will report to the Sr. Director of Revenue Operations and is directly responsible for ensuring the effective measurement and execution of a wide variety of marketing campaigns across the lead lifecycle. You will be accountable for helping a fast-growing organization scale up operations, while getting the most out of a MarTech stack that integrates with Salesforce.

The ideal candidate must have excellent project management skills with the ability to translate marketing needs into technical requirements and manage stakeholder expectations. You are organized, strategic, analytical, and detail-oriented with strong communication skills. You are comfortable working cross-functionally and building strong relationships to drive change and influence without authority.

What You’ll Do:

  • Be a trusted, strategic thought-partner to both the Marketing and RevOps leadership team

  • Create and optimize campaign and lead lifecycle operations across marketing, sales and customer success, including processes, workflows, and automations that drive team effectiveness

  • Ensure Marketing Ops team priorities are aligned and Marketing business objectives are met across business systems, enablement, and business intelligence projects

  • End-to-end project ownership of both planning and execution responsibilities for cross-functional marketing initiatives

  • Guide and support the management, implementation, and troubleshooting of tech stack integrations such as Marketo, Salesforce, Google Analytics, Asana, etc.

  • Define, manage and build reports and dashboards that effectively measure marketing performance, partnering closely with business intelligence to provide key opportunity analysis

  • Lead processes and system changes to ensure compliance with email, privacy, and more

Experience We’re Looking For:

  • 5+ years in startup or growth-stage tech company marketing operations or equivalent experience

  • Experience managing a full suite of marketing automation software. Our stack includes: Salesforce, GetSiteControl, Google Analytics, Google Tag Manager, Zapier, Contentful, and Marketo

  • Exceptional knowledge of SMB SaaS marketing best practices, including metrics/key performance indicators, segmentation

  • Excellent analytical skills and problem solving capabilities

  • Experience working cross-functionally and managing senior level stakeholders, both technical and non-technical

  • Effective communicator, facilitator and collaborator

  • Goal-oriented and able to manage complex projects across teams

  • Demonstrated ability to prioritize work, pivot quickly to new demands and priorities while driving a high sense of urgency

  • Hands-on experience implementing and optimizing processes, procedures and tools

  • Entrepreneurial mindset that is constantly seeking creative solutions and proactively identifying new areas for improvements

  • Adaptable in rapidly changing environments with a high degree of comfort navigating ambiguity

  • Can handle and protect sensitive data with care

Bonus points if:

  • You have first-hand experience working with small business restaurants

  • You are experienced with Asana and Google Suite

Perks of Joining Us:

Monday-Thursday in office work week. Work from home Fridays.

*First 90 days in office for five days a week*

  • Competitive salary

  • Comprehensive benefit plans to suit your unique needs

  • 401(k) with company match and Employee Stock Purchase Plans

  • Generous time off programs including paid parental leave

  • Holistic wellness program

  • 8 highly active Employee Resource Groups

  • Professional development, growth and support

  • Company-sponsored volunteer days and community-building events

  • Opportunity to work with a passionate team making a positive impact on the hospitality community

BentoBox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Salary Range

$96,200.00 - $164,900.00

These pay ranges apply to employees in New York and California. Pay ranges for employees in other states may differ.

Thank you for considering employment with Fiserv. Please:

  • Apply using your legal name
  • Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global fintech leader with 40,000-plus (and growing) associates proudly serving clients in more than 100 countries. As a FORTUNE™ 500 company, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to excellence and purposeful innovation.

Our commitment to Diversity and Inclusion:

Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI’s Internet Crime Complaint Center.

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