ABOUT US

Our mission is to reimagine how companies take care of their people by making benefits easy. We believe people are the most important asset to any company. Traditional one-size-fits-all benefits packages no longer cut it in today's hybrid and remote-first environment. With Benepass, companies can personalize every employee’s benefit experience while also driving efficiencies in the overall benefits budget and vendor management.

Benepass offers the most configurable benefits card on the market, and employers can design and distribute multiple benefits programs, including pre-tax (FSA, HSA, Commuter) and employer-funded benefits such as wellness, remote work enablement, professional development, food / meals, family formation, and rewards & recognition. Our goal is to scale with clients over time, as they continue to adjust their benefits programming to meet diverse and dynamic employee needs.

Benepass is a technology company built on modern financial infrastructure, which we consider our key differentiator compared to industry incumbents and other new entrants. With a scalable technology backbone, we have the unique ability to build more benefits use cases on our platform, resulting in a simple, modern, consolidated employee and employer experience.

OUR MISSION

Helping companies reimagine benefits to make them delightful and easy.

OUR INVESTORS

We are backed by leading investors, including Portage Ventures, Threshold Ventures, Gradient Ventures, Workday Ventures, and Clocktower Technology Ventures. To date, the company has raised $35 million of equity capital.

ARTICLES

• Founder Story - Jaclyn Chen

• Benepass Raises $20M

Candidate Resources

• Benepass | Candidate Resource Page

• Benepass Listed on Inc. Magazine's Best Workplaces of 2023

TEAM & ROLE

As our StrategicCustomer Success Manager, you will lead the management of our high-value enterprise clients, reporting directly to our Head of Customer Operations, Aileen Palmer. You will be responsible for managing and nurturing client relationships to ensure customer satisfaction, retention, and growth for some of our most strategic clients.

This role involves working closely with customers to understand their needs, providing tailored solutions, and ensuring they derive maximum value from our products. In addition to owning a book of business, the Strategic CSM will contribute to the continuous improvement of our processes by collaborating with product, sales, engineering, support, and strategic alliances teams.

Currently, our Customer Operations team is composed of:

• 2 Customer Success Managers

• 1 Implementation Manager

• 8 Customer Support Agents

It’s an exciting time to join our Customer Operations team as we are expanding across all departments. This is a fantastic opportunity to shape and influence customer success processes while working with an innovative team. If you thrive in a fast-paced environment and have experience working with mid-market and enterprise-level clients, we’d love to hear from you!

ABOUT YOU

• You are autonomous: You are highly self-sufficient and capable of making tough judgment calls with limited guidance.

• You excel in communication: Your exceptional communication skills, both verbal and written, are your superpower.

• You are forward-thinking: You have a proactive approach to solving problems and are always thinking ahead.

• You are resilient: You can adapt to change and handle challenges with grace and poise.

• You have high emotional intelligence: You possess high emotional intelligence, with the ability to style flex and handle difficult conversations comfortably.

REQUIREMENTS

• 7+ years of experience in customer success or account management in SaaS, start-up, healthcare, or Benefits space.

• Proven track record of managing and growing mid-market and enterprise-level accounts

• Demonstrated ability to analyze data and business insights to influence stakeholder decision-making

• Ability to interact with customer teams at various levels of technical and non-technical depth, and across multiple levels from end users through C-level stakeholders

• Experience working with cross-functional teams and communicating common customer behaviors to the sales, marketing, and product teams.

BONUS SKILLS

• Previous start-up experience

• Familiarity with the Benefits space

Not meeting all the requirements but still feel like you’d be a great fit? Tell us how you can contribute to our team in a cover letter or apply to our "general opportunities".

INTERVIEW PROCESS

• Recruiter Interview

• Hiring Manager Interview

• Executive Interview

• Presentation

• References

• Offer

COMPENSATION

• Base: $125,000 - $160,000 + Equity

Range(s) is subject to change. Benepass takes a number of factors into account when determining individual starting pay, including your expectations, how you interview, peer compensation, and years of experience. We also look at the market data.

Travel

• Certain roles may involve occasional travel. You will be expected to attend company-wide on-site events three times per year.

Location

• Although we operate as a 100% US Remote company, certain positions may necessitate occasional attendance at one of our offices in NY or Oakland. Additionally, some roles may require residence in specific geographic regions or time zones.

WHAT WE OFFER

• 95% coverage of medical, dental, and vision

• Fantastic benefits (of course 😃), including:

  • $250 WFH setup

  • $150/month cell phone + internet

  • $100/month Wellness

• No Meeting Wednesday!

• Team Onsites 3-4 times a year

• Flexible PTO

• Work from anywhere (during standard US business hours)

At Benepass, we are working towards reimaging how companies take care of their people. We are committed to creating an inclusive environment for all our employees and are seeking to build a team that reflects the diversity of the people we hope to serve with our revolutionary products. Benepass is proud to be an equal-opportunity employer.